Refund Policy

1. Overview

This Refund Policy explains our policy regarding refunds and cancellations for purchases made through ParadisePilot AI. Please read this policy carefully before making a purchase.

2. Digital Services and Credits

2.1 Credit Packages

Credit packages purchased on ParadisePilot AI are generally non-refundable once purchased. However, we understand that exceptional circumstances may arise. Refund requests will be considered on a case-by-case basis within 14 days of purchase.

2.2 Subscription Services

If you have purchased a subscription service, you may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. Refunds for unused portions of a subscription period are not typically provided unless required by law.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from using the Service and we are unable to resolve them
• Duplicate Charges: If you were charged multiple times for the same purchase
• Unauthorized Transactions: If your account was used without your authorization
• Service Unavailability: If the Service is unavailable for an extended period due to our fault

4. Refund Process

4.1 Requesting a Refund

To request a refund, please contact us at info@paradisepilot.ai with the following information:

• Your account email address
• Order number or transaction ID
• Date of purchase
• Reason for refund request

4.2 Processing Time

Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days. The time it takes for the refund to appear in your account depends on your payment provider.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Credits that have been used or partially used
• Services that have been fully delivered
• Purchases made more than 30 days ago
• Refunds requested due to change of mind

6. Chargebacks

If you initiate a chargeback or dispute a charge with your payment provider, we reserve the right to suspend or terminate your account until the dispute is resolved. We encourage you to contact us directly first to resolve any issues before initiating a chargeback.

7. Cancellation of Services

7.1 User-Initiated Cancellation

You may cancel your account or subscription at any time through your account settings or by contacting us. Cancellation will take effect immediately or at the end of your current billing period, depending on the service type.

7.2 Service-Initiated Cancellation

We reserve the right to cancel or suspend your account if you violate our Terms of Service. In such cases, refunds will be provided only if required by law.

8. Third-Party Services

ParadisePilot AI may provide links to third-party booking services, hotels, or travel providers. Refunds for purchases made through these third-party services are subject to their respective refund policies, not this policy.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact us at:

Email: info@paradisepilot.ai
Website: paradisepilot.ai